Support
Email support@hotellobby.site.
For video issues, include the task reference shown in My Videos. For payments, include the purchase reference from your confirmation page and the email used to sign in. Please do not send payment card details.
Refund requests
Include your purchase reference, the reason for your request and whether you have used any of the purchased credits. We review the order and usage before responding.
Unsafe content and unauthorized likenesses
Report an unexpected NSFW, bloody, violent, hateful or otherwise prohibited output with its task reference and a brief explanation. If someone used your likeness without permission, explain your connection to the content. An account is not required to report a concern. See our Content policyfor the rules.
Do not share an unsafe output, resend it for generation or attach illegal sexual material, graphic media, passwords, identity documents or payment-card details to a report. If a rejection or restriction appears mistaken, email the reference and request a review. Support handles service reports and is not an emergency service.
Privacy and account deletion
Completed videos can be deleted directly in My Videos. To request account deletion or access to your account information, contact us from your sign-in email so we can verify ownership. Financial records may need to be retained where required by law.
If your likeness was uploaded by someone else, you can contact us even without an account. Provide a short explanation and any known reference; we may ask for limited information to verify and investigate the request.